You can have the data Flexicode Invoice Pro holds about you deleted at any time, free of charge. Choose whichever route below fits what you want removed. If you are not sure, email support@flexicode.co.za and we will handle it for you.
1. Delete data obtained through Facebook, Instagram or WhatsApp
This removes the access token, account identifiers, published post records and metrics we hold from your Meta account.
Option A — from inside Invoice Pro (fastest)
- Sign in at invoice-pro.flexicode.co.za.
- Go to Social → Accounts.
- Find the Facebook, Instagram or WhatsApp Business account and click Disconnect.
- Confirm. The stored access token is deleted from our database immediately.
- To also erase the post history and metrics we kept for that account, email us using Option C below.
Option B — from your Facebook account
- Go to Facebook Settings & Privacy → Settings → Business Integrations.
- Find Flexicode Invoice Pro in the list.
- Click View and edit, then Remove.
- Tick the option to delete the posts and activity the app published, if offered.
This revokes our access from Meta’s side straight away. To have the copies stored in our database erased as well, follow Option A or C.
Option C — by email
Send an email to support@flexicode.co.za with:
- Subject:
Data deletion request - The Facebook Page name, Instagram handle or WhatsApp number concerned
- The email address on your Invoice Pro account, if you have one
Send it from the email address on the account where possible, so we can verify you. We acknowledge within 5 business days and complete the deletion within 30 days, then confirm in writing.
2. Delete your Invoice Pro account and workspace
- Sign in and go to Workspace → Privacy.
- Use Export my workspace data first if you want a copy of your invoices and records — deletion is permanent.
- Email support@flexicode.co.za from your account address with the subject
Delete my account, naming the workspace. - We verify you own the account, then delete the workspace and all personal information in it within 30 days.
Only a workspace owner or administrator can request deletion of a whole workspace. If you are a team member, ask your workspace owner, or contact us and we will remove your individual user record.
3. If you are a customer of a business that uses Invoice Pro
If you shopped on a storefront or received an invoice from a business that runs on Invoice Pro, that business controls your data and we process it on their behalf. Contact the business directly. If you cannot reach them, email us at support@flexicode.co.za with the business name and we will pass your request on and follow it up.
4. What gets deleted, and when
| Data | Timing |
|---|---|
| Meta access tokens | Immediately on disconnect |
| Meta account identifiers, handles, post records and metrics | Within 30 days of your request |
| Account, profile and workspace content | Within 30 days of a verified request |
| Copies held in rolling backups | Overwritten within 90 days |
| Tax and accounting records we are legally required to keep | Retained for 5 years under South African tax law, then destroyed |
Deletion is permanent and cannot be undone. Anything we must retain by law is kept in restricted storage, is not used for any other purpose, and is destroyed once the retention period ends.
5. Questions
Flexicode — Invoice Pro
Privacy and data requests: support@flexicode.co.za
General enquiries: andre@flexicode.co.za
Full Privacy Policy